We worked with Yaqeen Bank to help it earn trust online: more reviews from real customers, an active presence on social media, and a close watch on what people say about it. This case study describes that work.
Disclosure: Yaqeen Bank was a client of Globe Verifiers. This case study describes our own work, in our own words; it is not a statement by the bank.
About the bank
Yaqeen Bank, also written Al-Yaqeen Bank, is a Libyan joint stock company that offers banking in line with Islamic Sharia. According to its own website, it began operating under practice permit No. 98 of 2019 and opened its first branch on 19 September 2019.
What the bank wanted
The bank wanted its online presence to do four things:
- Visibility: reach more of the people who look for a bank online.
- Trust: build credibility through genuine reviews from its customers.
- Communication: give customers a place to ask questions and get answers.
- Feedback: hear from customers about what could be better.
What we did
- A dedicated website: one central place for the bank’s services, products, branch locations and contact details.
- Customer reviews: we encouraged customers to share their experiences on Google and Trustpilot, and claimed the bank’s Trustpilot business profile.
- Social media: we helped the bank set up and keep an active presence, so that it could share news and talk to its customers.
- Monitoring: we followed online conversations and reviews about the bank, so that problems could be spotted and answered quickly.
What came of it
According to our records, as first published in January 2025, the work made the bank easier to find in search, gave it a steady flow of customer feedback, and gave it channels for answering customers’ concerns.
The original case study gave no figures for any of this, so we cannot show you how large those changes were, and we have not added numbers now. A review count or a search ranking is only worth quoting with its date and its source.
Bank background: Yaqeen Bank’s website, “About” page, as read on 13 October 2026. Trustpilot profile status: Trustpilot, as read on 13 October 2026. The work and its results: Globe Verifiers’ project records, as first published in January 2025. Disclosure: Yaqeen Bank was a client of Globe Verifiers.
Updated 13 October 2026: rewritten for accuracy. “A leading Islamic bank in Libya” is replaced by a plain description of the bank, checked against its own website; “verified Yaqeen Bank on Trustpilot” is corrected to “claimed”, because Trustpilot shows a claimed profile rather than a verified-company label; the aim of getting “as many reviews as possible” is removed; the claim that the bank became “a trusted and reliable financial institution”, which we cannot measure, is removed; the monitoring is described in the past tense; a client disclosure is added; the work is credited to Globe Verifiers (the original named Storified). First published on storified.io on 6 January 2025.